Welcome to The Onaz Support Desk

Important Information

1

Latest Version

Make sure that you are using the latest update of our item. You can find the changelog of the item at the end of our documentation.
2

URL Address and Screenshot

Always provide the related URL address so we can see the problem. As well as add a screenshot. If you have a problem in the WordPress admin, we need your wp login as well. Support cannot be given, if no online example available.
3

Prepare Your Installation

Disable your other plugins and switch to the default theme of WordPress before you create the ticket.
4

Read Item Documentation

Make sure that you have read the documentation of the item. The documentation covers important topics, ranging from the installation of the theme, to its proper usage.
5

Watch Video Tutorials

Make sure that you have watch our video tutorials. The video tutorials covers in depth guide to use our products.
6

Clear Browser and WordPress cache

Sometimes changes does not show on live site due to cache. Make sure that you have cleared your WordPress and browser cache.

Support Includes

  • Responding to questions or problems regarding the theme’s features
  • Fixing bugs and reported issues
  • Answering technical questions about the item
  • Item updates to ensure ongoing compatibility and to resolve security vulnerabilities

Support Does Not Includes

  • Theme Customization
  • Installation services or general software platform and CMS help (eg WordPress or Photoshop)
  • Requests that require or involve Custom Coding
  • Resolving compatibility issues with 3rd party plugins, themes or items unless advertised
  • Help with your particular web hosting/server environment

Support Time (GMT +6)

Sunday 09:00 - 17:00
Monday 09:00 - 17:00
Tuesday 09:00 - 17:00
Wednesday 09:00 - 17:00
Thursday 09:00 - 17:00
Friday Closed
Saturday Closed

Average Response Time: 24 to 48 Hours based on the tickets volume. Sometimes it may even take 48 to 96 hours due to the high volume of support tickets. Please note that while we always strive to answer your questions as soon as humanly possible, sometimes we are not able to do so for whatever reasons and we ask you to be patient during these times.

I have carefully read the important information, support rules and support time. And I agree with all the mentioned information.